Terms of Sale

Terms of Sale

These Terms of Sale apply to all purchases made through Taknia Pty Ltd, including Cisco Meraki hardware, licenses, and related services, unless otherwise specified in writing.

By placing an order with us, you agree to the terms outlined below, as well as your rights under the Australian Consumer Law.

Product Authenticity & Fulfillment


All Cisco Meraki products and licenses sold by Taknia Pty Ltd are brand new and sourced directly from Cisco Meraki via authorized distributors.

Neither we nor any other reseller keep new Cisco Meraki hardware in stock locally.

Orders are fulfilled upon confirmation and shipped directly from Cisco’s global distribution centres, usually via express courier from the USA.

Use of Personal Information

Eligibility
We accept returns for eligible items that meet all of the following conditions:

  • The product is new hardware
  • The item is unopened and in original packaging
  • The return request is made within 30 days of purchase

Note: Licenses, activated products, or opened hardware are non-returnable.

Restocking Fee

A restocking fee of up to 25% may apply, depending on distributor terms and conditions.

How to Initiate a Return

sales@247techsolutions.com.au

You must obtain a Return Authorisation Number (RMA) before sending the product back.

The return address will be provided upon approval.

Refunds, Repairs & Replacements

We follow and uphold your rights under the Australian Consumer Law (ACL).

You are entitled to:

  • A refund or replacement for products with a major failure
  • A repair or replacement within a reasonable time for minor faults
  • Compensation for any reasonably foreseeable loss from product or service failure
  • Cancellation and refund of services with major failure

These rights apply in addition to our policy and cannot be excluded.

For more information, visit www.accc.gov.au.

Products Damaged During Delivery

If a product is damaged in transit:

  1. Notify us within 7 business days of receiving the item
  2. Retain the product and all original packaging
  3. We will arrange to repair, replace, or refund the product, depending on the circumstances and our assessment

Exceptions to Refunds or Replacements

We may refuse a repair, replacement, or refund if:

  • The product was misused or damaged by the customer
  • The issue was known to you at the time of purchase
  • The service was provided under specific conditions you requested against our advice
  • Any other ACL exclusions apply

Products Containing Data

Returned items may contain stored data.Repairs or replacements may result in data loss.

We recommend:

  • Backing up all data before returning any product
  • Removing sensitive or confidential information

Taknia Pty Ltd is not liable for data loss during assessment or repair.

Processing Time

We aim to process refunds, repairs, or replacements within 14 business days of receiving the product and required documentation.

Refund Payment Method

Refunds will be issued using the same payment method used during purchase unless agreed otherwise.

Proof of Purchase

You must provide:

  • Valid proof of purchase (receipt, tax invoice, or confirmation email)
  • A valid photo ID may be requested to verify your identity and eligibility

Contact us

If you have questions about returns, warranties,
or Cisco Meraki purchases,contact:

Taknia Pty Ltd

sales@247ts.com.au
1300 247 875