Privacy Policy

At Taknia Pty Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information specifically in relation to the sale, licensing, and support of Cisco Meraki products and services.

Collection of Personal Information

We collect personal information to facilitate:

The sale and delivery of Cisco Meraki hardware and licenses
Registration and management of Meraki Dashboard accounts
Technical support and warranty claims
Communications related to orders, services, and license renewals

The types of information we may collect include:

Full name

Company name and ABN (if applicable)

Contact details (email, phone number, address)

Billing and shipping addresses

Cisco Meraki product serial numbers and license keys

Purchase and payment history

Any communications or support tickets submitted to us

We collect this information directly from you when:

You submit a quote request or place an order
You subscribe to updates or communications related to Cisco Meraki
You contact us for technical support or after-sales service
You provide information through our website or by phone/email

Use of Personal Information

We use your information to:

Process and fulfill Cisco Meraki orders
Register licenses with Cisco Meraki
Verify eligibility for Meraki deals, special pricing, or bundle programs
Deliver invoices and order confirmations
Provide customer support and escalate cases to Cisco if required
Contact you regarding license expiry, renewals, or product updates
Send relevant Cisco Meraki announcements or service communications

You may opt out of receiving marketing materials at any time by following the unsubscribe instructions in our emails or contacting us directly.

Disclosure of Information

We may share your personal information with:

Cisco Systems, Inc. and its Australian distributor(s) to provision licenses or register devices
Delivery partners (e.g., DHL) for logistics purposes
Payment processors for secure transaction handling
Our technical support partners to assist with troubleshooting or RMA
Third-party platforms we use for CRM, email, or helpdesk services We do not sell or rent personal data to unrelated third parties.

We will only disclose your personal information:

With your consent
When required by law or court order
To prevent or investigate unlawful activity
To complete actions necessary to fulfill our contractual obligations to you

Overseas Disclosure

To process Cisco Meraki license activations and support requests, some of your information may be shared with:

Cisco Systems, Inc. (USA)
Cisco-authorized distributors based in Australia
Cloud-based platforms hosted overseas (e.g., for ticketing or CRM)

By engaging our services, you consent to this overseas disclosure and acknowledge that while we take reasonable steps to protect your data, foreign entities may not be subject to Australian privacy laws.

Website Data & Cookies

When you visit our Cisco Meraki-focused website or product pages:

We may use cookies and analytics tools (e.g., Google Analytics) to understand site usage
We track browsing behaviour (e.g., pages visited, IP address, device type) for performance and marketing insights
We may use cookies to pre-fill forms, remember preferences, or retarget Cisco Meraki ads

You can configure your browser to disable cookies; however, doing so may affect your experience.

Security of Your Data

We take all reasonable steps to:

Secure your data against loss, unauthorized access, and misuse
Restrict access to sensitive systems to authorized personnel only
Use SSL encryption, strong passwords, and firewalls for our systems

Access & Correction

You have the right to request:

Access to your personal information
Corrections to any inaccurate or outdated information

Please contact us using the details in Section 10. We may request verification of your identity before processing your request.

Retention of Data

We retain your personal information only for as long as necessary:

To fulfill the purpose for which it was collected
To comply with legal or tax obligations
To support licensing and warranty records for Cisco Meraki

Complaints & Enquiries

If you believe your personal information has been mishandled or would like to make a complaint, please contact us. We aim to resolve all privacy complaints promptly and fairly.

Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact us

If you have questions about returns, warranties,
or Cisco Meraki purchases,contact:

Taknia Pty Ltd